Patient Care Representative-Weekends/Worcester



LOCATION: Worcester, MA

AVAILABLE  HOURS:  Every Other Saturday and Sunday  730a-4p



Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology.  Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork.  Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.


 PURPOSE AND SCOPE: The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.


 PRIMARY RESPONSIBILITIES: 1. Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed. 2. Assist patients with Ipad check in process, ability to trouble shoot and provide feedback 3. Ability to recognize and utilize when language services are needed 4. Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy. 5. Work in collaboration with technologists/radiologists to ensure proper patient flow. 6. Process outgoing and incoming US and inter-office mail and UPS deliveries. 7. Prepare set up for next day’s appointment schedule and communicate any potential issues  8. Provide and respect confidentiality of all customer groups. 9. Verify and enter necessary information into our systems. 10. Respond appropriately to scheduling emergency patient situations. 11. Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4 12. Answer patient and doctor concerns with accuracy, efficiency and in a professional manner. 13. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group. 14. Remain current on any changes in policies or procedures that modify daily work functions. 15. Assists In patient interview process 16. Assists in preparing patient scan room 17. Maintain co pay/petty cash accuracy and make daily bank deposits 18. Performs other related duties as required

EDUCATIONAL REQUIREMENTS: 1. High School Diploma required 2. Medical office or healthcare administration courses preferred

EXPERIENCE REQUIREMENTS: 1. Excellent communication skills and computer proficiency required 2. Attention to detail and typing accuracy required 3. Knowledge of anatomy, medical terminology and insurance requirements is preferred. 4. Ability to follow instructions with minimal supervision 5. Proven ability to multi task and exceed customer expectations is required PHYSICAL REQUIREMENTS: Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

INTERNAL/EXTERNAL INTERACTIONS: This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

 NOTE: It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.