Q. How do I sign up for Shields Express Link (SEL)?
A: Please selecton the “request an account” link on www.shields.com and complete the form provided. Shortly after the form is submitted a Shields Marketing Representative dedicated for your area will contact you and provide your username and password. |
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Q. How do I view older images that have been archived in SEL?
A. From your SEL account, select “Archived” then complete the form provided. Please allow 48 hours for the images to be available.
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Q. My patient’s recent study is not available in SEL. When will it be available?
A. Please allow 48 hours from the time of the appointment for the study to be read. If the study should be available, but it’s not, please call your Shields Marketing Representative and provide them with the patient's name, date of birth and date of service. |
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Q: My patient’s Shields CD will not open. I am getting an hrs initialization error. What can I do?
A: The viewer files on your computer do not match the current McKesson viewer files. Please follow these simple steps to resolve this: |
| Insert CD Double click "My Computer" Right click CD drive and select Explore Run the Repair File |
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Q. My patient’s last name on SEL is listed incorrectly (i.e., Maiden name is displayed or name is misspelled). How do I get it corrected?
A. Our medical records department can update this information. Please email medicalrecords@shields.com and provide the following patient information: |
- The patient's first and last name in SEL
- The patient's date of birth
- The new/correct spelling of the last name
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Q. How do I save an image to my computer?
A1. If you are using the Amicas Viewer: |
Hover over an image, the right click until the menu box comes appears Select "Save Image" They system will default to Local Disk C:
NOTE: When logged into Citrix, this is the Local C: of the Virtual Server. This is not the Local C: drive of the PC you are working on.
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- On the “Save In:” drop down menu select the drive labeled “C$ on ‘client’”
- Select the folder you want to save in, if applicable.
- Edit the file name, if applicable.
- Select "Save"
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A2. If you are using the McKesson Viewer:
Your only option is to take a screen shot of the image and save it to your PC> - Open the image and click the print screen button (top right of your keyboard.)
- Open Word, PowerPoint, etc and paste the screen shot.
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Q. Normally I am able to see images. Why did I receive an error message?
A. Please contact your Marketing Representative. To better troubleshoot the issue, it would be very helpful if you could take a screen shot of the error message and email it to your Marketing Representative. To take a screen shot hit the "Print Screen" button on your keyboard, then paste the picture of the error message in the body of an email. |
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Q. How do I install Citrix?
Note: you must install Citrix to view images on the Amicas Viewer.
A. Please follow these instructions: |
1) Please click on the Citrix icon (image below) which is located on the lower left side of the main screen. This will launch the Citrix web client setup.
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2) Click the "Run" button.
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3) Click the "Run" button.
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4) Click the "Next>" button.
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5) Select the "I accept the license agreement" box and click the "Next>" button.
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6) Click the "Next>" button.
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7) Click the "Next>" button.
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8) The application is now installing, as seen below. This process takes approximately five minutes.
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9) Please click the "Finish" button.
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